All handbags, accessories and sale items are final sale. International orders are final sale. All items purchased in-store are final sale. Items purchased via a lay-by system are final sale. Please note, the 25% lay-by deposit will not be refunded. This is our lay-by termination fee which covers administration and handling for your purchase. Consider this carefully before proceeding with your order. No returns or exchanges will be accepted for items that fall under this criteria unless deemed under fair trading provisions.

Blue Spinach only accepts returns for online orders, of full-price shoes and clothing, based on size or fit reasons. For your return to be accepted, it must meet the following criteria:

Return initiated within
14 days of parcel delivery

Any Blue Spinach ticket
or additional tags attached

In the same condition as
received by you

If you intend to return your purchase, we require that you notify us at info@bluespinach.com.au within fourteen (14) days of receipt, with your order details and reason for return. We will then contact you to arrange your return. Returns are at the expense of the customer.

Once you have notified us of your intention to return, the purchased product must be returned to Blue Spinach within seven (7) days to the following address.

Blue Spinach
Suite 01, 619 Elizabeth Street
Redfern, NSW, 2016

Blue Spinach will not be held responsible for your return until we have taken receipt of the delivery. We recommend you dispatch the item using a secure and reputable delivery service that includes parcel tracking, to ensure it arrives safely. It is your responsibility to return the product to Blue Spinach within the required timeframe. The product must be returned with the original Blue Spinach Swing Tag remaining intact and attached (as well as any other original tags, where applicable). Products that are returned without this tag will not satisfy the returns terms and conditions and you will not receive a store credit or refund. Any product that does not satisfy these terms and conditions will be returned to you at your expense.

If Blue Spinach is satisfied in its sole and absolute discretion that you meet all our terms and conditions then we will provide you with a Refunded Credit or refund. The Refunded Credit and refund will not include delivery costs.

Blue Spinach offers a lifetime authenticity guarantee for all product we represent. Should you have any queries regarding an item you have purchased, please contact us at info@bluespinach.com.au.

If an item is found to be counterfeit you will receive a full refund for the purchase.

If an item is faulty or not received in the condition described in its listing, please contact us via email.