We aim to ship items ordered online within 1-2 business days following the date of purchase. Each item is meticulously examined prior to dispatch to ensure the quality of the product. We primarily send online orders with Australia Post, via their Standard & Express services. At our discretion or upon client request, we ship with DHL Express service for speed and security of delivery. 

International orders are shipped primarily with DHL Express. However, a lower-cost alternative can be provided upon request through Australia Post International Service. 

Should you wish for parcel insurance to be included when shipping your order, please contact us prior to purchase to discuss this. 

We offer a Click & Collect service for online orders, which can be selected at checkout. Your order will be prepared for pickup from our Redfern Head Office. Alternatively, collection from our David Jones location, is available upon request.

To learn more about our Shipping Policy, click here. 

Click & Collect – Orders placed online can be collected from either of our two physical locations in Sydney, our Redfern Showroom or David Jones CBD concession space.

Domestic Orders

Australia Post Regular Service – $25, for orders under $3000

Australia Post Express Service – $35, for orders under $3000

DHL Express Service – $70, this option must be selected at checkout for orders over $3000

Bulky Item Fee – $100, items deemed large and bulky will be noted in the item's listing and must be selected at checkout.

International Orders

DHL International Express Service – $150AUD

Australia Post International Express Service – This is a lower-cost alternative to DHL and can be requested prior to order placement, for orders under the value of $2000AUD. The cost varies depending on the size of the order and delivery destination. Please contact us prior to placing your order with the details of the item you wish to purchase and delivery address. We can then confirm the cost for delivery and provide this option for you at checkout. 

International Bulky Item Fee – $300AUD, items deemed large and bulky will be noted in the item's listing and must be selected at checkout.

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As a signature upon delivery is required you can trust your luxury designer products to arrive safely at your nominated address.

We ship to most international destinations, as serviced by DHL Express or Australia Post International. It may not be possible to ship to specific countries due to customs restrictions, military conflicts or other active security situations.

Please email us at info@bluespinach.com.au should you have any international delivery queries.

Blue Spinach does not cover any customs duties, fees or taxes for International Orders. International Orders may be subject to customs clearance fees upon arrival in the destination. The purchaser is responsible for the payment of any duties, fees or taxes incurred by the inbound arrival of their order. Delays may occur as your order is cleared through customs. 

Blue Spinach only accepts returns for online orders of full-price shoes and clothing. All handbags, accessories and sale items are final sale. International orders are final sale. All items purchased in-store are final sale.

Should your item be eligible for a return, we require that you notify us within 14 days of receiving your purchase, with your order details and reason for return. After notifying us of your intention to return, the item must be returned to Blue Spinach within 7 days. We will contact you to confirm once we have processed your return. Returns are eligible for a full refund or store credit, less shipping costs. Costs associated with the return are at the expense of the buyer. 

To read more about our returns policy and details to arrange your return click here.

Unfortunately, we do not offer a wishlist or sourcing service due to the desire and nature of the products we represent. Our inventory consists exclusively of consignment pieces from private sellers, so we do not actively source items. Each piece is unique, it is rare for us to receive a specific style more than once in a short timeframe.

To stay updated on our latest offerings, we recommend following our social media channels and checking. our website. We upload new product every Friday at 5:30pm, this is the best time to visit our website to discover our latest pieces.

We receive new stock regularly from our local and interstate clients. Each item undergoes our extensive in-house consignment process to prepare for resale. Once we have authenticated, valued and photographed an item, it will be featured on our website with our weekly New Arrivals drop. This ensures that you have access to the latest and most exclusive pieces, as soon as they become available.

Pristine

This is an item in unused, store fresh condition. Often the item is accompanied by all its original packaging. 

Excellent

Majority of the items we represent are in excellent condition. This can range from unused items, potentially with minor storage defects, to items that do not display any visible signs of wear, to items that are lightly used. Any visible, light signs of wear are always noted in the condition report for the item’s listing. 

Very Good

This is an item that has been used moderately and displays general signs of wear. These signs of use are detailed in the condition report however there are no major flaws. 

Good

We rarely represent items in good condition. This is an item that has been well used and loved. There may be evident condition issues that can not be corrected. Details surrounding the condition and signs of wear will be noted in the condition report. 

We have very high standards for the condition of the items we represent, and turn away products when they do not meet this. This means we curate items for our clients based on the condition, so we can ensure our products are represented in amazing preloved condition, with no significant signs of wear or damage. Additionally, we understand the importance of transparency and provide a personalised condition report for every item listed on our website. Our expert team takes the time to assess every item and specify details surrounding the use and any signs of wear to an item. We also provide extensive imagery online for your guide, to better understand the condition and backup our report. Should you have any questions regarding the condition of an item, please don’t hesitate to reach out to our team, we’d love to assist you with any queries.  

Yes, all items listed on our website are available for viewing in-person at either our Redfern Showroom or David Jones Sydney CBD location. This varies depending on where the item is located, which is specified in the item’s listing online. Should you wish to view the item at David Jones you are welcome to pop in at any time, however we recommend you contact us prior to visiting so we can ensure the piece is available for your arrival. To view an item at our Redfern Showroom, please click here to arrange a time to visit, as our Showroom is by appointment only. We are able to hold an item for 24 hours prior to your arrival. Should you have any questions regarding viewing an item, please don’t hesitate to contact us via one of the methods below.

PH: +612 9331 3904

MB: +61 498 555 399

E:info@bluespinach.com.au

With over 28 years experience taking care of the sale of luxury goods, Blue Spinach holds an unrivalled understanding in the field of authentication. Our authenticators assess every aspect of every item we represent, to ensure they meet the luxury houses’ standards of excellence. Where necessary, we backup our product authentication process with the use of Entrupy. Entrupy is the world’s first and only available on-demand authentication solution. For items where Entrupy is not available, such as jewellery, we backup our product authentication process with the use of Real Authentication. Real Authentication provides online, designer authentication services for over 100 brands. Our industry reputation as a highly trusted and respected luxury goods reseller reflects our unwavering commitment. We only represent authentic luxury items and support every piece with a money-back guarantee. To read in detail about our authentication process, click here.

Yes, we offer an authentication service for your personal items through Entrupy. This covers Handbags and Small Leather Goods only. To read more about Entrupy, click here.

Our Fees for Authentication

Standard Brand Authentication - $70.00 if the item is authentic. 

Hermes Authentication - $250.00 if the item is authentic. 

If any item is deemed not authentic, and you require a Letter of Evidence to claim a refund with the merchant, there is an additional charge of $30.00. 

List of Standard Brands supported by Entrupy Authentication

• Balenciaga
• Bottega Veneta
• Burberry
• Coach
• Chanel
• Chloe
• Celine
• Dior
• Fendi
• Givenchy
• Goyard
• Gucci
• Loewe 
• Louis Vuitton
• MCM
• Prada
• Saint Laurent
• Valentino 

Please note Entrupy does not support Hermes exotic leather items for authentication.

We accept the following terms of payment via our online checkout: 

• Credit & Debit Card (Mastercard, Visa, Amex, JCB, Diners Club International)
• Paypal
• Afterpay
• Put-It-On-Layby
• Bank Deposit
• Blue Spinach Gift Vouchers