FAQ

How can I be assured that the item I am buying from Blue Spinach is authentic?

At Blue Spinach we take seriously the task of ensuring we offer our customers only Guaranteed Authentic product. Our reputation in the market place is the best testament to this.

With over 25 years of experience in the re-sale of luxury goods, we have developed a deep knowledge and understanding of the luxury market and the processes required to authenticate all brands. We take on this task with significant diligence, providing you with the ability to trust our product offer and be confident in the purchases you make with us.

We back our product authentication process with the use of the world’s first and only available on-demand authentication solution – Entrupy. Entrupy is technology based and powered by AI, and it is used to back up our existing business skills as and when required.

We only sell authentic product and we stand by all our pieces with a money back guarantee.

Do you authenticate items as a service?

Yes. We use Entrupy to authenticate and we can assist you with your personal authentication should you require.

You can read more about Entrupy here

Our Fees for Authentication

Standard Authentication $65.00 if the item is authentic.

Hermes Authentication -    $200 if the item is authentic.

*If any item is deemed not authentic and you require a Letter of Evidence there will be an additional charge of $25.00

Does Blue Spinach accept returns?

Blue Spinach offers online returns for full-priced clothing and shoes purchased within Australia only. International sales are final. Sales of handbags and accessories are final and no refund will be offered unless required under Fair Trading Provisions. Full-priced clothing and shoes may be returned for a refund within 14 days of purchase. Clothing and shoes must be returned with the Blue Spinach Returns Swing Tag intact and attached. Please see our Shipping and Returns page for further details.

What is the Blue Spinach Returns Swing Tag?

Prior to shipping your designer clothing or shoes Blue Spinach will attach a swing tag to your products. A return of these items will only be accepted if this swing tag remains intact and attached to your items.

What are your shipping charges? 

Blue Spinach offers standard shipping with Australia Post to all clients based within Australia. For orders over $1000 standard postage is complimentary. For all other orders the fee is $15. As a signature upon delivery is required you can trust your luxury designer products to arrive safely at your nominated address.

The shipping cost for international orders via DHL Express is a flat-fee of $150.00. If an order is considered over-weight or bulky additional shipping fees may apply and will be displayed at checkout.

Can I view an item in person?

Yes! All the products listed on our website are available for in-person viewing at our Blue Spinach showroom in Redfern, Sydney. Please click here to arrange an appointment time.

Can I collect my online order from the store?

If you purchase an item from the Blue Spinach e-commerce store the order must be sent to your registered address. If you wish to collect an item please book an appointment to visit our Blue Spinach showroom in Redfern, Sydney and pay for your order in person.

Does Blue Spinach offer laybys?

Yes. Blue Spinach offers clients flexible payment options including laybys. Our Put It On Lay-Buy selection at checkout is powered by Paypal and requires a 25% minimum initial deposit with the balance split over two consecutive months.

What forms of payment do you accept?

Blue Spinach accepts payment by Visa, Mastercard and American Express. Payments may also be made by Paypal, zipMoney and direct bank deposit.

Blue Spinach will only accept verified Paypal users who supply a shipping address. If you are an unverified Paypal user we cannot accept your payment.

Will taxes be charged to my order?

Product prices are listed at both the tax-inclusive and tax-free amount.

Australian orders will include 10%, GST required by the Government.

International orders are tax-free. International orders will automatically be assigned the tax-free price at checkout. Any customs fees, duties or taxes applicable upon arrival in the destination country will be the responsibility of the customer.

How long will it take to receive my purchase?

Orders will be dispatched within 24 hours of payment confirmation. Blue Spinach delivers with Australia PostRegular Post for all Australian deliveries. Typically, Australia Post standard deliveries will be received in the following 2-3 days. For more accurate time frames visit AusPost

Blue Spinach dispatches international orders via DHL. Delivery times vary depending on the destination and other variables, for example, customs. Upon despatch, delivery times are estimated and tracking details will be provided.

Will my international order be subject to customs duties, fees and taxes?

International orders may be subject to customs clearance fees upon arrival in the destination country. Clients are responsible for the payment of any duties, taxes or fees incurred by the inbound arrival of their order. Delays may occur as your order is cleared through customs.

What declaration will you make on the customs form?

Blue Spinach will complete customs documentation accurately and appropriately according to our responsibilities. Your order will be documented "used/secondhand clothing/handbag/shoes etc. We will include the purchase price of the order, excluding shipping costs. Please do not ask us to lower or alter the customs forms or mark as a “gift”.

Do you combine shipping for multiple orders?

Yes. For multiple orders ready to be shipped at the same time we are able to combine delivery. Please email Blue Spinach at info@bluespinach.com.au to arrange this service.

What countries do you ship to?

Blue Spinach ships to most international destinations. It may not be possible to ship to specific countries due to customs restrictions, military conflicts or other active security situations. Please email us at info@bluespinach.com.au should you have any international delivery queries.

What are your condition rankings?

Pristine: This item has not been used and remains in store fresh condition.

Excellent: This item has not been used or has been used very lightly with little to no signs of wear.

Very Good: This item has been used moderately and there are signs of use which will be detailed in the condition description however there are no major flaws.

Good: This item has been used and well loved. Condition issues may be apparent that cannot be corrected via cleaning or repair and will be noted in the condition description.